Shipping & returns
Shipping
Flat-rate ground shipping: $6.50 per order
We ship within the United States. Orders are packed and shipped within 2–4 business days (Monday–Friday), and most arrive 2–5 business days after they ship. You'll receive a tracking number by email as soon as your order is on its way.
Free in-store pickup
Choose In-Store Pickup at checkout and collect your order at either salon. We'll email you when it's ready, usually the same or next business day.
- New Haven: 992 State Street, New Haven, CT 06511 · (203) 553-1727
- Bridgeport: 1269 Main Street, Suite 101, Bridgeport, CT 06606 · (203) 873-9406
Pickup hours: Monday–Friday 9 am–5 pm, Saturday 9 am–2 pm, closed Sunday.
Returns
We want you and your dog to love what you buy. If something isn't right, you can return it within 14 days of delivery or pickup.
To be eligible, items must be:
- Unused, in their original packaging
- Regular-priced (sale items are final sale)
For health and safety reasons, we can't accept returns on:
- Opened treats, chews or food
- Opened grooming, skincare or paw care products
- Gift cards
How to return: Email [email protected] or call (203) 553-1727 with your order number. You can bring the item to either salon, or mail it to Pawtero, 992 State Street, New Haven, CT 06511. Return shipping is the customer's responsibility; we recommend a trackable service.
Refunds go back to your original payment method within 14 days of us receiving the return.
Damaged or incorrect item? Contact us within 7 days of delivery with a photo and we'll make it right at no cost to you.
Questions?
Email [email protected] or call New Haven at (203) 553-1727. We're happy to help.